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Payment Methods
Thank you for visiting PHOENIX TIRES & WHEELS OUTLET. To facilitate our valuable and make the online shopping process even easier and convenient, we offer following methods of payment
C. O. D (Cash On Delivery) Orders
- A minimum 50% deposit is required for all C. O. D orders
- The amount of the C.O.D. must be paid CASH only (no money orders or cashier checks accepted)
- Remaining will be settled on the delivery of products
Note: Currently we are only offering COD type of orders. Soon we’ll start remaining types of payment methods.
Credit Card Orders
- All major credit cards are accepted.
- Please call (623) 846-2125 to place your orders.
- Billing address must match shipping address.
Western Union Orders Paying Cash
- Please call 1-800-325-6000 to find a western union location near you or log on www.westernunion.com
- Western union fee is only $11.95
- Wire instruction are as follows
- Send money to PHOENIX TIRES & WHEELS OUTLET collect
- City code: XXX
- State: XXX
- Account number: XXX
Western Union Orders Paying with your Debit Card, Credit Card or your Bank Information
- Call 1-(800) 634-3422 (Western Union)
- Ask to wire money Quick Collect.
- City code: RIMS
- State: CA
- Account number: 003
- Payment Amount $ US Dollars.
- Give them your Credit Card information.
- Call us back to confirm your order.
U.S. A Postal Money Orders are Accepted
Please mail to:
PHOENIX TIRES & WHEELS OUTLET
4931 W Indian School Road
Phoenix, AZ 85031
United States of America
Easy and Fast
Send money instantly and securely with your credit card or checking account.
Private and Secure
Your financial information is not shared when you send money.
All prices includes + shipping + handling.
Prices are subject to change without notice.
Fraud
Purchasing items under false pretenses is illegal. PHOENIX TIRES & WHEELS OUTLET does not tolerate credit card fraud or identity theft. PHOENIX TIRES & WHEELS OUTLET has and will use all resources necessary to locate and press criminal charges against individuals guilty of fraud.
Return Policy
- YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER! THIS NUMBER MUST BE WRITTEN ON THE PACKAGE/LABEL, AS DOES THE NAME THE MERCHANDISE WAS PURCHASED UNDER.
- ALL MERCHANDISE MUST BE IN NEW CONDITION.
- Tires must not be driven on.
- Wheels must not have been mounted on vehicle.
- All merchandise must be properly packaged.
- All new wheel returns must be in original boxes.
- If customer returns product:
- Do not ship via the U.S. Postal Service.
- Make sure merchandise is fully insured.
- Return Authorization number must be clearly written on package and label.
- All returns or cancellations subject to freight and handling charge plus 25% restocking fee or 25% cancellation fee of the total amount.
- ABSOLUTELY NO returns or cancellations on special orders(for example: drilled or specially gold or chrome plated wheels)
- If you mount the rims or tires on the car or the tires on the rims ABSOLUTELY NO returns.
Return Wheels
Secure center cap and lug nuts/bolts in separate bags and tape securely to inside of wheel.
If returning two wheels in one box, must have protective cardboard between wheels.
Wheel must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
Wheel must be secured and well protected in the box.
Any Styrofoam packing material received with the shipment must be reused in the same way.
Remove any staples that are not fully closed from the box.
Return Tires
Tires must not have been mounted on wheels.
Each tire must be labeled with PHOENIX TIRES & WHEELS OUTLET address as well as your own address.
Return Authorization Number must be clearly marked on the label.
Return Wheel & Tires Package
When possible, use original packaging material.
Original packaging consists of:
- Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
- Foam or bubble rap layers are required to protect the face of the wheel from cardboard chafing.
- Padded envelope containing any lug hardware.
The tire/wheel package must be repackaged in the same fashion as when they were originally received.
If nylon banding is unavailable, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package.
Why customer won't get a refund?
We are not able to give credit on a return, due to improper packaging.
- The packages are not treated gently during shipment, and without the proper packaging, the wheels are damaged. It is the customer's responsibility to make sure the wheels are protected.
Under no circumstance will PHOENIX TIRES & WHEELS OUTLET accept a return of product that is damaged due to the negligence of the customer!!! Remember, the wheels are still your (the customer) property until we get them back.
Manufactures Warranty
All products sold by PHOENIX TIRES & WHEELS OUTLET carry the standard manufacturers warranty.
- PHOENIX TIRES & WHEELS OUTLET will be happy to help when a warranty problem arise.
- Beyond the standard manufactures warranty, there are no warranties, express or implied, including any warranty of merchantability or fitment for any particular purpose.
- NO WARRANTY ON GOLD PLATED WHEELS.
- ONE YEAR WARRANTY ON CHROME PLATED WHEELS (wire wheels are excluded) CUSTOMER PAYS FOR SHIPPING AND HANDLING BOTH WAYS ON ALL WARRANTIES OR ADJUSTMENTS.
- 3 MONTH WARRANTY ON ALL SPINNERS.
- NO WARRANTIES ON RUSTED WIRE WHEELS.
For More Information Please contact
PHOENIX TIRES & WHEELS OUTLET
4931 W Indian School Road
Phoenix, AZ 85031
United States of America
Phone: (623) 846-2125
Email: Info@ptnwostore.com
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